Advance Auto Parts

I’ve been going to Advance Auto Parts for a few years now, and every experience I‘ve had has been top notch. One employee named Chrissy is always exceptional with her help. She makes me feel very welcomed walking into the Store every time, and always helps find what I am looking for in a timely manner. She answers all questions that I have, and always has a smile on her face. I Highly Recommend this store! And highly recommend asking for Chrissy if she is in!

My wife and I have been coming here for almost a year and every service is a great one. Diana really goes above and beyond to make sure we have everything we need even if we think we dont need it and hooks us up with every deal. We used to be faithful O'Reilly customers but we come here for her customer service is exceptional. Thank you for checking my wife's battery last night and answering all her questions out in the cold and making sure she got home safe. Thank you advance auto for hiring such wonderful and patience staff.

This is about the 4th time in a 2 week span that ive came to this store all the way from enfield to get a part they had in stock and im never coming back. The same three people (black young lady, and either the spanish guy with glasses or a white guy) sitting in the back counters not wanting to acknowledge me or even ask if I needed help. Only one young man running the front counter with about 3 other customers in the store and neither of those two took it upon themselves to step up and help. The 2nd time I came the young lady had the nastiest attitude and has no customer service etiquette on how to speak to people. I forgot the name of the part i needed and she didnt even bother to help me figure it out. She said "if you dont know what your looking for i cant help you im not a mechanic" a

Sold me a broken piece of equipment, I drove 30 minutes 1 direction to purchase. Spend THOUSANDS of dollars in the last 3 years there. I asked to return the broken equipment and got told to come back tomorrow when the manager is in. I don't care if it's policy, you costed me time, and money. I'll be sure to file multiple complaints. Multi million dollar company shaming me for 60 bucks lol.

Ordered online and picked up in the store. The associate was so kind and offered to bring the items to the car because she saw I had my baby with me.