Advance Auto Parts

Decatur, GA · Auto parts store

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in Decatur
#189
of 340 shops
City Percentile
29%
rating percentile
Address
Advance Auto Parts, 2090 Candler Rd, Decatur, GA 30032
Phone
(404) 288-3567
Website
stores.advanceautoparts.com/ga/decatur/2090-candler-rd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
Status
Closed · Opens 7:30 AM Sat

Advance Auto Parts is an auto shop located in Decatur, GA. It is one of 340 auto shops listed in Decatur. Its 3.9-star rating is slightly below the Decatur city average of 4.2 stars. There are 10 photos associated with this location.

About Advance Auto Parts

Your local Advance Auto Parts at 2090 Candler Rd in Decatur offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard®... More

Hours

Friday7 AM–9 PM

Customer Reviews

★☆☆☆☆ 1.0 Theodore Davis · May 2025

Poor Customer Service Experience with Store Manager Ron I’m writing to express my frustration with a recent experience at your store, specifically with the store manager, Ron. His behavior and lack of professionalism were extremely disappointing. I ordered parts to be delivered to my home, and they arrived open and damaged. When I came into the store to resolve the issue, I was met with dismissiveness. Ron told me he didn’t have time to deal with returns and that he doesn’t handle refunds—despite being the store manager. When I mentioned that customer service instructed me to return the items to the store for a refund, Ron told me he didn’t have time to be on the phone with customer service. I found this attitude both unhelpful and unprofessional, especially from someone in a managerial

★☆☆☆☆ 1.0 James Cole · Dec 2025

Manager has a horrible attitude and instead of admitting he’s wrong would rather go back and forth with a customer. You’re job as a store manager is to make sure your inventory counts are done correctly so that when items are ordered online they are in store and not wasting peoples time. For a mechanic time is money and if I drive 30mins away because your store says you have it and in reality you don’t your costing me money. Then to argue with me because I showed up in 27min is wild.

★☆☆☆☆ 1.0 Nathan Skinner · Sep 2025

I did not shop at this Advance, but this review is for Advance as a company. I purchased an OBD2 scanner from my local Advance and tried to return it only 30 minutes later as it did not have the functionality that I required. They refused as their return policy does not allow returns on electronic items. I spoke with the customer service line and they man actually told me to try returning it at different Advance's to see if it would work instead of just helping me. I feel scammed by this company and trapped in a corporate quagmire. Advance Auto Part is a slimy company with questionable business practices. They are shady at best.

★☆☆☆☆ 1.0 Patricia Livingston · Sep 2024

To make a long story short, I bought an alternator online (exact fit) and picked it up from the Flat Shoals Pkwy location on 9/2/24. Turns out it didn't work (car shut down on road) and I needed to return or exchange it. Went to the Candler Rd store (9/4 around 7-7:30pm) which was closest to my disabled car. I had the box and the online order in my email. The light-skinned guy at the counter refused to take it back. He said it was because my phone number wasn't attached to the order. If a phone number was required, I assume it would have asked me for that when I purchased it online. I had the order number. He told me I had to take it back to where I picked it up because the system isn't connected between stores, which made no sense, but I didn't have time to keep arguing with him.

★★★★★ 5.0 Derek Sean · Dec 2024

Typical store in the hood. Employees often have to deal with rude and hostile customers. Takes a particular type of leader. I honestly don’t know how they perform each day. Dispite all that, the store is very clean and organized and typically has what I need. Knowledgeable manager, tall and confident.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Auto parts storeCar accessories storeCar battery storeTool rental serviceTruck accessories store

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.