Advance Auto Parts

Poor Customer Service Experience with Store Manager Ron I’m writing to express my frustration with a recent experience at your store, specifically with the store manager, Ron. His behavior and lack of professionalism were extremely disappointing. I ordered parts to be delivered to my home, and they arrived open and damaged. When I came into the store to resolve the issue, I was met with dismissiveness. Ron told me he didn’t have time to deal with returns and that he doesn’t handle refunds—despite being the store manager. When I mentioned that customer service instructed me to return the items to the store for a refund, Ron told me he didn’t have time to be on the phone with customer service. I found this attitude both unhelpful and unprofessional, especially from someone in a managerial

Manager has a horrible attitude and instead of admitting he’s wrong would rather go back and forth with a customer. You’re job as a store manager is to make sure your inventory counts are done correctly so that when items are ordered online they are in store and not wasting peoples time. For a mechanic time is money and if I drive 30mins away because your store says you have it and in reality you don’t your costing me money. Then to argue with me because I showed up in 27min is wild.

I did not shop at this Advance, but this review is for Advance as a company. I purchased an OBD2 scanner from my local Advance and tried to return it only 30 minutes later as it did not have the functionality that I required. They refused as their return policy does not allow returns on electronic items. I spoke with the customer service line and they man actually told me to try returning it at different Advance's to see if it would work instead of just helping me. I feel scammed by this company and trapped in a corporate quagmire. Advance Auto Part is a slimy company with questionable business practices. They are shady at best.

To make a long story short, I bought an alternator online (exact fit) and picked it up from the Flat Shoals Pkwy location on 9/2/24. Turns out it didn't work (car shut down on road) and I needed to return or exchange it. Went to the Candler Rd store (9/4 around 7-7:30pm) which was closest to my disabled car. I had the box and the online order in my email. The light-skinned guy at the counter refused to take it back. He said it was because my phone number wasn't attached to the order. If a phone number was required, I assume it would have asked me for that when I purchased it online. I had the order number. He told me I had to take it back to where I picked it up because the system isn't connected between stores, which made no sense, but I didn't have time to keep arguing with him.

Typical store in the hood. Employees often have to deal with rude and hostile customers. Takes a particular type of leader. I honestly don’t know how they perform each day. Dispite all that, the store is very clean and organized and typically has what I need. Knowledgeable manager, tall and confident.