Advance Auto Parts

I’m very disappointed with the AutoZone on Main Street in East Orange. I came in for help with a car battery issue and got little to no guidance. The staff seemed unsure, gave unclear answers, and didn’t inspire confidence at all. Customer service was poor, and I felt like I was wasting my time. This store needs serious improvement in training and overall support.

The employees did not acknowledge me when I entered the store. And when I was helped, I was asked, "what you want?" It was offensive. The employee could not speak properly and should be disciplined.

Now I don’t usually write reviews about bad experiences but I went here to return a toolbox I previously bought in hopes that it would work (I was told so) and it did not. So i decided to bring it back. Upon my entry the first cashier literally gave me a look like i vermin or something. Just so disgusted and very rude when i asked for help. Then after waiting for the manager, he told me I could not return a toolbox. I was NOT told this and even if I was, it doesn’t really make sense that you can’t return tools. I get liquids and electrical equipment but a toolbox I barely used ONE piece out of is insane. After then asking and being condescendingly spoke down to about their very stupid return policy, he then processed the return reluctantly. I was just in shock how rude they were bc usually

I had an emergency flat before work and needed to purchase a tire rod, the tire rod I purchased was smaller and didn’t give me the leverage to get the lug nuts off the tire, as I returned to the store seeking to exchange for a bigger tire rod or air machine. I was told by the store manager (Luis) that I couldn’t exchange the item, his explanation being I was returning a used item, the only help he did provide was in showing me the return policy. My suggestion is to no longer patron this business as a result of them not being customer friendly, unreasonable, and financially greedy when considering my emergency. Rather than choosing to purchase another item from here, I used the same money I could’ve spent on an Uber to work. There’s an Autozone 5 minutes away that’s far more accommodating

The customer service and lack of knowledge is deplorable. I looked everything up and made sure I read all of the information about their services. Even after that I receive disgusting customer service when I called and I was never rude. Moreover, I was hung up on. This location needs better employees. I would not recommend this location to anyone for any reason.