Advance Auto Parts
East Orange, NJ · Auto parts store
- Address
- Advance Auto Parts, 471 Main St, East Orange, NJ 07018
- Phone
- (973) 675-1389
- Website
- stores.advanceautoparts.com/nj/east-orange/471-main-st?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
- Status
- Closed · Opens 7:30 AM
Advance Auto Parts is an auto shop located in East Orange, NJ. It is one of 70 auto shops listed in East Orange. Its 3.8-star rating is slightly below the East Orange city average of 4.4 stars. There are 10 photos associated with this location.
About Advance Auto Parts
Your local Advance Auto Parts at 471 Main St in East Orange offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard®... More
Hours
| Saturday | 7 AM–9 PM |
Customer Reviews
I’m very disappointed with the AutoZone on Main Street in East Orange. I came in for help with a car battery issue and got little to no guidance. The staff seemed unsure, gave unclear answers, and didn’t inspire confidence at all. Customer service was poor, and I felt like I was wasting my time. This store needs serious improvement in training and overall support.
The employees did not acknowledge me when I entered the store. And when I was helped, I was asked, "what you want?" It was offensive. The employee could not speak properly and should be disciplined.
Now I don’t usually write reviews about bad experiences but I went here to return a toolbox I previously bought in hopes that it would work (I was told so) and it did not. So i decided to bring it back. Upon my entry the first cashier literally gave me a look like i vermin or something. Just so disgusted and very rude when i asked for help. Then after waiting for the manager, he told me I could not return a toolbox. I was NOT told this and even if I was, it doesn’t really make sense that you can’t return tools. I get liquids and electrical equipment but a toolbox I barely used ONE piece out of is insane. After then asking and being condescendingly spoke down to about their very stupid return policy, he then processed the return reluctantly. I was just in shock how rude they were bc usually
I had an emergency flat before work and needed to purchase a tire rod, the tire rod I purchased was smaller and didn’t give me the leverage to get the lug nuts off the tire, as I returned to the store seeking to exchange for a bigger tire rod or air machine. I was told by the store manager (Luis) that I couldn’t exchange the item, his explanation being I was returning a used item, the only help he did provide was in showing me the return policy. My suggestion is to no longer patron this business as a result of them not being customer friendly, unreasonable, and financially greedy when considering my emergency. Rather than choosing to purchase another item from here, I used the same money I could’ve spent on an Uber to work. There’s an Autozone 5 minutes away that’s far more accommodating
The customer service and lack of knowledge is deplorable. I looked everything up and made sure I read all of the information about their services. Even after that I receive disgusting customer service when I called and I was never rude. Moreover, I was hung up on. This location needs better employees. I would not recommend this location to anyone for any reason.
Accessibility & Amenities
Services
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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.