Advance Auto Parts

First time beyond dissatisfied with this company as many we install for free signs in front of this building you would think the employees had the ability to help change a battery on a key fob for my car or for as old this man looked last night he would understand the value of customer service! I know my key fob should be normally easy to open but with nails n baby brain I was denied help because the older guy said it was apart of the policy that they cannot touch key fobs. I walked away with true disappointment! As a nurse I was so shocked I pray he never needs a nurse because if he was chocking or needed immediate attention I would tell him sorry your not my patient it’s against my morals to help lazy selfish old people Can’t wait to speak to the gm tommrow and thank you auto zone fo

I dont know who trained the young lady at easton location. Worst experience. Im looking for part ask her can she the other location to make sure the other location has it before drive out there." I can or you, I can or you can call. Im asking you to call. I thought im dealing with an adult not a child.

Great customer service. Needed a check engine light diagnosed. Your competitor on the other side of the street gave me the apparatus to do it myself. Needless to say, I couldn't figure it out, even after getting down on the ground at 65 years of age. They offered no assistance. Your person did it for me and he was a pleasure to deal with.

Really nice reps work here. Like ARik, who helped me and the young African American guy with dreads and glasses. No super long waits, and even if they are talking to someone ahead of you. They will kindly still ask how they can help. They move pretty fast. I came in to buy car oil for my Mazda and had to return the two sensors for my SUV, which my mechanic refused to use. And though it was just these two young men here. 07/21/23 They were super polite and provided great customer service. Thank you both. Especially Arik. For helping with the refund.

Love advance. The prices are decent and they almost always have what I need. Plus the staff is more than eager to lend you a hand.