Advance Auto Parts

My name is Arlene, on Friday January 30th 2026 I came into advance auto parts on Jonesboro road , Forest park ga....I want to advise that 'Fabiel' one of the store workers was very helpful to assist me......Fabiel, opened up the door for me and immediately asked how could he help me ......i advised that I needed to have my battery checked, but I needed to look for some other items in the store first.....Fabiel, then begin to assist other customers while I looked around in the store......when I was ready to have my battery checked, Fabiel was asked by his co-worker to check my battery while he was still helping someone else.....he shortly came out to my car to check the battery with his food in his hand....he said he would check my car even though he was on his lunch break....the other

I am very disappointed in the service that i received at 4592 Jonesboro store location. Today i called today to check on a part i was on hold for ten minutes. I hang up and call back 5 minutes later. Politely placed on hold for another ten minutes. I arrived at the store still on hold 4 shirts was there 1 guy 3 girls. As soon a i walked in after being the 2 minutes on left in part truck. Tow customers in the store. Stood in line for ten more minutes still on hold just to see if they would check me while watching how they move in the the store. To find the part was 50 dollars more than the oriellys up the street. Wasted 20 minutes plus gas money. All because they was too busy to answer a question over the phone. Its a service industry job. There were enough people resourcefully

One of the best customers service parts store, I have encountered in this area. I often order online for store pickup. This was the only store that had the part i needed, so this was my first visit to this store. I am aware the main system sometimes can have a glitch in the order process. Nothing to do with the branch store. This was the case with my last order. The 2 ladies that assisted me were top notch. Watching them Juggling between multiple customers and addressing my problems was impressive. I am big on customer service and these 2 ladies were on point. I really appreciate both of their efforts. I will shop here again.

Terrible customer service; they get annoyed if you ask them anything, and if you're looking for a specific part, they always say they don't have it. They never have a good attitude and never try to help the customer leave the store quickly so they can get on with their day.

Nice people but didn’t want to accept return even though had receipt at hand just because it’s a different location where I bought the stuff. They must be the only store to not accept other location bought returns