Advance Auto Parts

For the fourth time in a row, I’ve had an incredibly positive experience shopping at Advanced Auto Parts on Spartenburg Highway in Hendersonville. Each time I have gone there, I have experienced a kind connection that is both personable and professional. I also have noticed camaraderie among the team members who work there together. In different seasons of my life, I have been in positions of leadership and in my experience, that type of consistent great attitude & efficient customer service all trickles down from the top. So I commend the ownership, team leadership and local management, as well as every member of the staff at this store. I had an especially helpful experience just yesterday with the staff member whose name I noticed from his tag was Chris. I was having a difficult day and

Conduct and Misuse of Parking – Brayden Cox, General Manager To Whom It May Concern, I recently had an unpleasant experience at your [store location/address]. The General Manager, Brayden Cox, failed to enter my information for SpeedPerks despite my request, and his demeanor toward me was rude and disrespectful. Additionally, I have observed that he regularly parks his personal vehicles at this store for extended periods—some for over a year—occupying spaces meant for customers. This gives the appearance that the store is being used as his personal garage, which is both unprofessional and inconvenient for paying customers and business clientele. I am surprised that Advanced Auto Parts’ headquarters has not addressed this issue, as it negatively impacts the customer experience and the s

I love my store with Brandon the manager and Eric has been my paint man for 15 years. I dont go anywhere else. Love these guys

Asked for an item and was told I could get it if I could find it. No offering to help or no guidance to where the item may be in the store. The guy just pointed in the right direction and just sat in his chair after being asked about the item again. Not impressed with customer service. Gave an extra star because I shop at another location.

The “manager” on the evening shift was very unprofessional! I had my receipt for a return but the man working could not get the receipt to scan. So I hear them talking in the back about a store credit and I was fine with that so I went to get the things that I needed when I got back to the register she then tells me, she can’t read the numbers on the receipt, and every number that she tries to type in says already returned. Therefore she would not give me a store credit nor a refund even with me having the receipt of course we all know there are other ways to look up a receipt like the time and date stamp. So I didn’t begin to tell her clearly these items were not returned because they are right here and she then stated “theoretically. “. So what she was saying is I purchased the items re