Advance Auto Parts

I had to stop in there today for assistance with my car. Eric assisted me and explained everything as he went along. Will definitely be going back if I have any other problems. Incredibly knowledgeable and helpful. Highly recommend this location.

My husband purchased a battery at the Staurts Draft store. This was on Friday Jan.30. We needed to go an Lexington. The truck would not start. We went to Advance in Lexington and the person, Patsy, ignored him to wait on people coming through the door after him. We sat for several minutes and she didn't respond to our needs. Do not go to this store. TERRIBLE! Service.

Went to pick up some parts for my Father with his debit card. General manager said she couldn't sell to me with out all the details such as how the order was placed and what the part was. I knew vehicle type and had his debit card. She refused to sell it with out speaking to him 1st. To say I was irate is an understatement. If the part wasn't needed immediately another auto store or an online store would have been used. In 5 years when the store/ business is failing look at your policies. This policies doesn't protect customer safety in this incident , it just causes inconveniences.

Great staff. Very helpful. And pretty much the only store around here that has stuff you need in stock.

My battery died in the parking lot of the grocery across the street during a snow storm. A kind person jump started my van and it had enough juice to get across the street to Advance Auto Parts. They were just about to close up shop because the snow was so bad. I bought a new battery and the guy installed it for me, in the crazy snow. I was very impressed with the service. Customer service is not about whether the 'customer is always right', it's about making the customer's life as good as possible. This is a good store right here.