Advance Auto Parts

I had a frustrating experience at the Milton, VT location. The manager refused to complete my in-store purchase unless I provided a phone number, stating it was required for warranty purposes. When I declined, he would not process the transaction. This was for a basic $24 cabin air filter with a standard 30-day replacement policy. I have purchased items at this location before without being required to provide personal information, and other regular customers have never encountered this requirement. Because the sale would not be completed without a phone number, I had to leave the store, place the order online, and return 15 minutes later to pick it up. The employee who handled the pickup had no idea what had happened. Requiring personal information to complete a simple retail purchase -

Asked for help finding something. The guy barely helped me. Ended up finding it myself just to get the the register to pay and tells me I need a phone number. There is no way I needed one to buy one plastic part to hold a mud flap on. Left and ended up getting it at O'Rileys

Staff very great. A clerk there helped put our plates on in the hot heat Very friendly and helpful Over all nice people work there Thank you for helping me and my daughter move along 🙏

The service was good. I had to wait a little bit because two customers were being waited on, but when it was my turn service was good, friendly and polite. An employee came out to my car and tested my battery for me, which I appreciate.

Terrible service, employees lack basic knowledge of automotive parts and processes. I’ve witnessed employees being extremely condescending to other customers when asking simple questions. I’ve had issues with exorbitant wait times while on the phone, not answering, etc. out of all of the employees, I’ve only had good experiences with one gentleman that works there and my sympathies go out to him. Highly recommend going down the road to oriellys where they’ll go out of their way to help you with any question, part needed, great service and and great people.