Advance Auto Parts

Google wouldn’t allow me to give 0 stars, so I had to give 1. I was treated very badly during a phone call, and the way the representative spoke to me was extremely disrespectful . I called only to get an update on my car part, as my friend who ordered it was not available. We were promised fast delivery by Wednesday for $100, even though it was $15 online somewhere we reached out because they promised us fastest delivery if we pay 100 $ but the delivery date kept changing and eventually the part was not shipped at all. When I asked for clarification and trying to ask if there are other options the representative yelled and complained about how many times people calls about this I told him it’s my first time talking. I was disappointed by the lack of professionalism and customer service. I

The guy that helped me today was Great!! I was having battery issues and he took the time to test it for me so we could figure out what is going on. He was honest and helpful and saved me from a battery that I didnt need. Will definitely go back next time I need something.

Poorly managed, lacking in customer service. Purchased two of their nicer deep cycle batteries for my RV. In 90 days both were totally flat, 2.7 volts. Took them in, they charged them for 3 days and only got them back to 727CCA out of 800CCA. Refused to warranty because their machine says “good”. What battery loses 10% of its CCA capacity after only 90 days and is still “good”? Guy tried to tell me it would only be an issue if it was 40 or below. The daytime highs today was 48…so I guess I’ll have bad batteries again soon. Disappointing. Will take my business elsewhere from now on.

Tony and the guys I've been great support for me over the years working on old cars. Highly recommend

They were helpful and nice .