Advance Auto Parts

Have only visited for UPS service back to Amazon. First experience was great. Few days ago the female employee was not helpful at all and did not seem concerned. She said 'we can't do this here referring to an Amazon return. She offered no help and said how to ??? another UPS service in town. With the price of gas and the value of my time, I won't return to this Advance Auto store.

I visited this store a few days ago, as I have many times. I'll also say that my situation was a unique one, but one I felt deserved a better answer considering my solution. I own a Tesla Model 3, which needed the 12v battery replaced, which to some people is a funny concept. A Tesla does in fact have a regular 12v battery in addition to the main battery under the car. So I inquire about a battery and before looking up anything on the computer his answer was "No we don't have that". I assured him, I just need a 12v battery not the big battery and laughed a little because again, most people wouldn't think an electic car would need a 12v battery. His answer to this was "We don't touch Tesla's". So again, I answered with, I'm going to put it in myself. He answered with "We don't have that"

We showed up here 5 minutes before they closed with an error message to check the charging system. She was panicking over her car and was terrified it would turn off and we would crash. The man checked the alternator and battery and explained what could potentially be wrong and our options and helped reassure her we will not instantaneously crash and die if it would turn off, which it shouldn't. Honestly just pleased with his professionalism and cool demeanor. Thank you.

We rolled into the parking lot with white smoke rolling out everywhere. We quickly discovered it was a busted heater hose. The clerk came out and put my replacement on without me even asking! It was so very cold out and it was spitting snow. That guy from behind the counter was a blessing!

Big props to Justin. On a Saturday afternoon with everyone else closed he saved us. Probably he wasn't "supposed" to, but went out of his way to help. Above and beyond the call of duty. Justin for your actions alone this place deserves 5 stars! We need more people like you in the world. Thank you, thank you, thank you! (By the way, a holiday present may have arrived for you in 2020. Thank you again!)