Advance Auto Parts

This location is great. It's easy to get to, and there is plenty of parking. I called ahead to see if they had a battery for my car, and their customer service was very concise but nice. They women working there were personable and knew what they were talking about. One of the woman (sorry I can't remember her name) who was the manager, came out to change my battery! She was amazing and helped me understand how to do it myself if I needed to later.

This is my go-to auto shop. I do not know nothing about cars, like literally no knowledge about anything (I let the men in my family deal with things car related). I feel very comfortable and safe knowing that when I do need things for my car, I can come to this location and they will assist me. The staff here are very helpful. I came around 20 mins before closing and they were in the counter ready to help. I have multiple cars so I come here often now. I’m glad we have this place in the community that is here to assist! (HUGE plus that the majority of the people working there are bilingual, which is very much needed in this community.)

The customer service here is very poor. They also seem to have their own return policies that aren't in line with corporate's.

There was a line with only one person at the register. I just needed a quart of oil - I remembered that Home Depot also sells oil, so I left and got it there (for about $3 less).

I wish I had the name of the friendly young man that seemed eager to assist me. I went to my always great service location in Greenbelt. They did not have the taillight I needed, but secured me one at the Riverdale Location. I drove to make the purchase. Arriving at the Riverdale location, the young man provided me the finest assistance--reviewed the system to ensure the correct bulb was selected, rang my purchase, and added his experience of changing bulbs. Very respectful! Wish I had his name. Hats off to you Advance Auto Parts! Your service has been impeccable at both locations. I believe it to be your culture!