Advance Auto Parts

Very deceptive hours and practices. Arrived at 8:50pm and store doors were already closed and open sign powered off. Two employees still inside, including Manager. Had to knock various times until someone came to door, to be told they would not assist me as they were already closed despite their hours showing 7:30AM-9PM weekdays. When asked again why they are not honoring their hours, the rep said their systems are down. Manager that would not come to door, was working on the machines still, therefore confirming system not down, just decided to close early. I asked employee at door their store location to report false information, they checked with manager, and provided store number #7413. Confirmed twice #7413 and employee said yes. Store #7413 is a non Illinois, non Skokie location in

I came to this location because I'd previously had very positive experiences, but my most recent customer service experience ensured that I'll never go back. I'll preface this by saying I'm not a car expert. Quite the opposite. So when I visit an auto parts store, I am in the habit of asking for staff assistance. I value their expertise. On this occasion, I went in for wiper blades, used the QR code to check my options, and then asked the staff member at the register, Mark K., for his input on the brands. Our interaction began neutrally, with him explaining the different calibers of wiper blades and the warranties available. I ended up selecting a mid-grade option, purchased them, and asked if someone was available to assist with installation; there was a sign stating that installation w

I used to go to the other auto parts stores until I found this gem with a no line no wait experience. Staff is phenomenal! Last night as my car battery died I couldn’t believe they installed it quickly for absolutely free of charge , the employees even refused my tip offer … they even advised me to take advantage of the wiper exchange program and them replaced my wiper blades at no extra cost . I will always shop here

I had a very disappointing experience at Advance Auto Parts, 5226 Touhy Ave, Skokie, IL 60077. The night before, my car needed a jump start, so I called this location to ask if they had a battery in stock and if they could replace it. I was told yes. Since it was late, I waited until the next day. I called again to confirm, and again they said they had the battery, but the technician who could replace it would arrive at 4:00 PM. I waited, and at 4:00 PM I called to ask if the technician had arrived. I was told yes, so I drove over right away. When I got there, the technician asked for details, then literally opened YouTube to watch how to replace the battery. After that, he told me he could not replace the battery because of the weather, but then said he could do it if I gave a good tip.

Came in on a Sunday in desperate need of a battery. Daniel helped a fellow Daniel out by recommending a new battery and also installed it free of charge on a cold snowy day! Very fast. Recommend 10/10!