Advance Auto Parts

The gentleman wouldn't install the battery that I just paid $300 for made up some excuse about being a new car. If you don't wanna go out in the cold, just say that don't make excuses.

Review for Advance Auto Parts – July 9, 7 PM (Tuesday): I had a very disappointing and unprofessional experience at this location. I came in needing a specific tool bit to remove a TPMS sensor — something I’d only use once. I politely asked if I could quickly use the tool in the parking lot after buying it. The employee — a shorter Asian man working around 7 PM on Tuesday, July 9 — told me, “I do mind, actually.” I respected his answer and responded by saying I’d just buy the tool and return it in a few minutes. What he said next shocked me: “I hate customers like you,” and he repeated it more than once. I was stunned. I hadn’t been rude or demanding — I was simply trying to solve a problem and had been transparent about what I needed. He then added a condescending remark, suggesting eve

I am writing to express my extreme dissatisfaction with the customer service I received at Advanced Auto Parts today. I was assisted by an employee named John, and my experience was far below the standard I expect from your company. When I approached John for assistance, he seemed distracted and uninterested in helping me. He was visibly browsing another website on the computer, which I found unprofessional and disrespectful. It took a significant amount of time to get his attention, and even then, he was unhelpful and seemed eager to get back to whatever he was doing online. I hope you will address this issue with John and take steps to ensure that all customers receive the attention and assistance they deserve.

I stopped by to get my battery replaced, I was in and out of there in no time. Shout-out to Erik for being so friendly, yet, efficient and professional. He even recommended a product for my foggy head lights, which turned out to be a great advice.

Friendly staff...allowed me a lot of latitude with tools and exchanging of items to install battery and posts... would revisit...Bought replacement windshield wiper blade from the Sterling location and they were extremely helpful and will definitely return because of their very nice staff, but the location in Oxon Hill was the location one was where I purchased the Battery and they were exceptional....Sorry about the mixup....