Advance Auto Parts

In regards to purchasing a car battery that was fine. They tested it and it definitely needed to be replaced. What the low rating is for happened after that. After purchasing, the employee came out to replace it. A few minutes later he told me the terminal was "very corroded and needed to be replaced". They told me that was not something they could do there and I would need to take it somewhere else. Once an actual mechanic looked at it, it turns out there was nothing wrong with the terminal. The mechanic even said "I'm not sure why they said that - there's nothing wrong with it. The only reasons I can think of is they just did not know how to do it or they did not want to do it at all." So instead of a "free installation", I ended up paying extra service fees for seemingly no reason.

Hands down the greatest staff in a parts store I have ever met. Let me tell you a story. I work nights down the road about 2 miles from this store. On this particular day I ran over a speed bump on my motorcycle and shattered the oil pump in the middle of a rain storm. So I walked to the parts store and the staff opened their arms, their knowledge and even their personal tools to my aid. Six hrs later and two shift changes and one hell of an epic conversation with the beautiful and inquisitive Ms. Angie my bike was pieced together and headed home only to lay it down at 60 mph a mile from home. But I digress...anyway I will be a frequent flyer to the advanced auto of Troutman. Thanks again brother for recognizing the cut, and in turn making a bad day a good memory

Poor customer service everyone’s too busy to look up at greeting you even though you are the only customer in the store what ashame.

Well the two girls standing up front having a conversation about their weekend for no help at all, they both just looked at me when I walked in and went back to their teeth sucking conversation, after standing there waiting for someone to wait on me for a few minutes a young girl came out of the back and she assisted me and she was quite helpful and after she filled my my parts need. Upon leaving the other two were still at the other counter talking about how he did not doing me right and I'm fixing to leave him but at least the one young lady was helpful and I got the part that I needed.

Went for a new battery and the manger helped so much when other stores gave me the wrong battery and he installed it and was super nice about it all