Advance Auto Parts

Great experience at the Pat Booker Rd. location in Universal City, Texas! The store team provided excellent customer service! Ray's professionalism and candor helped me focus on safety in figuring out a battery issue; whereas others might upsell or exaggerate to capitalize on the problem. Ray and his team's approach is how you earn repeat business and help to keep customers safe. Well done and please keep up the great work!

Went in for a battery and alternator test and they decided not to check my alternator because the battery "was good". I explained that I had the battery dash light on and they reassured me it was fine. Went and got a second opinion at AutoZone and not only did they tell me it was my alternator, but they even let me know that my battery was halfway drained. You guys shouldn't offer free services if you don't want to do them.

My morning was a mess already, as soon I got there Mr. Mark went above and beyond to help me figure out the issues. I was on my way withing 30 min with the issues fixed! This gentleman shared his hand and knowledge and totally delivered! I recommend anybody to stop by!

I make a bought yesterday on December 15, a team member give me a great service and help me out to help me get my parts that i need, the part that a payoff (not cheap) at the moment wasn't avaliable untiel the next day (today) i work 10 hour shift tier as %&# i stop on the store between 4:10 4:20 pm and the same team member that help me the day before (yesterday) help me up again, they tell me that 3 part of 4 was on the store, im missing 1. He tell me that on 5:05 that part its gonna show up on the store, i tell him ok i wait on the parking lot until 5:05, almost a hour waiting, i go inside the store on 5:08 giving them some time, and a different employee tell me nope, that i have to wait for the truck, and by 5:30 Pm the truck finally show up, i get to the store and that last missin

I would like to express my sincere appreciation for Rod's exceptional assistance at the Pat Booker location. He was incredibly helpful in guiding us to the correct light bulbs for my son's car. Rod understood our time constraints and efficiently located the replacement bulbs, enabling us to return to the driving test promptly. Thank you, Rod, for your outstanding service and willingness to go the extra mile.