Advance Auto Parts

I ordered an oil filter on line. I drove 15 miles one way to pick up the filter. When I inquired about it I was told they didn't have an order for me. There are 3 stores in my area so I figured I must have ordered the filter through one of the other stores The counter person said he had no way of checking if that was the case. I left my cell phone in my car so I went to my car and called the order up and sure enough I got the right store. I returned to the store and got a different person. I gave the order number to the young man at the counter and he told me they didn't have the filter in stock. I asked if he could double check because I got a confirmation number and no one called me or emailed me. He told me that they had called me but I had no missed calls and no voicemails.

COLD IS HARD ON BATTERIES, but Bill was very pleasant, tested my battery with car not running and running, explained all steps, showed me the load on the battery and suggested I could stay warm in store while he did everything! The store team was very nice. Battery test and replacement and disposal of old=free! Thanks Advance Auto in Loyal Plaza! Competitive price for battery.

Called yesterday for a part and was told they have one available. We asked if they would hold it until this morning. They said they don't have very many demands for the part and if they sold it yesterday they would order another one and have it available first thing this morning. Arrived this morning to get it. Wasted over a half an hour while 3 people looked for the part and guess what? IT WASN'T THERE! The drive up and back was 30 min each way. Nobody takes pride in their work anymore. If the person saying that it was in stock actually cared to look like we asked, this waste of our time and gas would not have happened. Can I give a −5 stars???

Pleasant, efficient employees. Online ordering to pick up when ready works very well and is helpful.

Do not go here if you’re looking for customer service. It’s very poor service and people seemed lazy to me. Mybe it was the color of my skin . 0 stars will not be goin back.