Advantage Towing

Was involved in a very serious accident, and called AAA who sub contracts with advantage. I waited almost 2 hrs to get towed away from the intersection. When the driver did arrive he was very professional and friendly. I tipped him $20 anyway because I did't think any of the delay was his fault.

Bryce responded promptly after AAA sent the assignment for a flat tire on my vehicle. The repair was completed quickly and I was able to start my day without a hitch. Thanks you Bryce and AAA.

Services were requested through my insurance provider. Advantage gave an ETA of 90-120 minutes. They did not arrive in that window and would not respond to any calls after leaving messages. I eventually left the vehicle on the side of the highway. They finally picked up the vehicle a total of about 4 hrs (2hrs past estimated eta). But not before trying to pick up someone else’s truck, sending me photos of it and asking if it was my truck. This other truck was a different make, model and color AND in a residential neighborhood when my truck was on the highway. He eventually found my truck after I sent him a pin from Google and photos of the vehicle. He dropped it off at the property location but didn’t tell anyone at the dealership or ask where he should drop it off. I got ahold of the deal

Zero stars and a bbb complaint for this negligent company. Assigned through AAA for a request for tow while being stuck in the snow in Saint Ann, called AAA after 4AM to request a tow due to my vehicle not going anywhere on the improperly plowed and unsalted roads, I get a call from their dispatcher at 6AM saying the ETA would be 9AM, delayed to 1121 AM time for ETA passed, the rude Supervisor abrasively told me they were not taking anymore tows due to high volumes of emergency personnel tows for the people stuck on the freeway; the dispatcher was supposed to tell me that but didn't, almost froze to death at the gas station I was stranded at with a lot of other individuals who weren't able to get out of the area. All in all, very negligible towing company with no sense of coordination.

I was involved in a wreck and AAA sent Advantage to tow my car. It was early Sunday morning and quickly their driver Bryce showed up after having been working all night long and was getting ready to finish up his shift and go home after a long busy night. He arrived with a smile, great attitude and instead of towing the car was able to remove all of the parts of my car and the car that hit me that were stuck around my flat rear tire. He then was able to replace the bad tire with my spare which allowed me to get home and deal with the situation without having no car Thank you Bryce. You made a bad situation much easier to deal with. Highly recommend Advantage Towing and especially their employee Bryce!!