Airpark Dodge Chrysler Jeep Ram Service

Called the dealership and was surprised by how easy it was to make an oil change appointment using their automated answering system. I was able to get in same day, within hours. Once I arrived I was very pleased with the ease of the write up and timeline for my waiting appointment. Within an hour I was text with a through inspection and a few recommendations with pictures which made it easy and convenient to decide to add them to my service. Roughly after waiting a little more than an hour I was ready to go! Very reasonable costs and a Very Good Experience.

Went in for a simple oil change and the next morning had oil all over my parking space and oil filter was also covered in oil. I am now unable to drive my vehicle until i can get this problem corrected in 2 days. This was my first time servicing my vehicle at this location and will probably be my last. I was greeted with respect and professionalism but unfortunately that did not carry over into the work provided.

From Rick, my sales agent to Kimberly my service agent this company is spot on I truly believe Kimberly goes above and beyond to make every customer feel appreciated — not just like another number. She brings the personal touch that keeps people loyal and coming back. I also feel management should give service reps a little more leeway in certain situations. Not everything should be handled like a commercial transaction. Sometimes the right call is the personal call — and empowering the service writers, not just relying on management decisions, will help build long-term loyalty and stronger relationships with customers. Loyal, repeat customers are the backbone of any business, and the people on the front line should have the ability to take care of them the right way.

The price online is not the price when you get there they add on another $1600 and then I got it down to 600 it was for two things I didn’t even want one was reconditioning so detailing the truck which they never did I had to get on them twice and it was still filthy then when I bought the truck they’re supposed to give you a full tank of fuel and they didn’t they had to go back three times to the gas station, then they almost sold the truck out from underneath me when I told him to hold it for me till I got off work it was just a very uncomfortable situation The salesman Marcus was nice the rest of them are just hard to work with even when I got bonus a fuel filter on my diesel truck I showed up at 7:45 in the morning and they didn’t even get the part for it until two in the afternoon I m

I’ve been working with Kyle Heckathorn at Airpark since moving back to Arizona in 2021 taking care of our 2018 Grand Cherokee. During that time, Kyle has never let me down and always ensured that the Jeep stays in top condition. What really sets Airpark apart is the people and the consistency. Kyle is professional, responsive, and focused on doing what’s right—not upselling. I also want to recognize Richard Small, who has been equally outstanding. We’ve even bonded over our mutual love for reggae, and it’s rare to find someone who can be genuinely friendly while still executing at a high level every time. We bought the MaxCare extended warranty and have had multiple repairs handled smoothly and covered as expected—A/C compressor, fuel system components, and most recently our front-end st