Alan Jay Ford Service

Their service & collision department have the rudest and least professional staff I've ever worked with. (Eddie is the exception to the rule. He's been great.) I called asking for a simple status update after they kept my car longer than anticipated. They yelled at me over the phone In the collision department, they are often nice enough to your face, though Mike did yell at me a time or two. They will casually trash talk others -- customers and employees alike -- in the company of other customers. If you respect your car more than you respect yourself, this is the place for you.

My husband and I have been going here for 10 years. Now I drive an over an HOUR to keep going here! Everything from routine oil changes to the other stuff. This is a place you can Trust. Thank you Eddy and the service department team. Worth the drive.

When my car didn't start, they tested and told me the battery was good.Two days later the car didn't start again, they said I needed a draw test $130. Took it in and they said they did test, but couldn't complete it because of bad battery. They wanted to still charge for draw test, even though I wouldn't have needed test if they told me it was bad in the first place. New battery is $215. NOT happy.

Took Truck in my F350 check Engine light on .only thing they only have 1 Diesel Engine Repair person for that big of Dealership. He was out so had to leave it there for 3 days.until he got back.

Well they had my truck in and they were able to get it back to me in a week and a half. Said it was fixed and if it quit working again they would fix it again. Hopefully it will last longer this time around.