Alan's Auto

We had one tie rod replaced, and two days later, the tire broke and the steering wheel was off. After repairing the tire, my husband and I asked about alignment (which is always required), and the owner was rude, yelled at me on the phone, and used inappropriate language. He never informed us that alignment was needed. We later had it done by a certified technician, who confirmed that alignment is always required after a tie rod replacement — and even said that for the high price we were charged, it should’ve been included or at least discussed before the work was done. Unprofessional and overpriced. Don’t waste your time here.

If I could give them a 0 I would and should have read the reviews before going there. Don’t ever go to Alan’s, I just stopped by for a state inspection and the rudest person ever. I just walked into the garage because no one was there in the office and the owner was like go into the office I’m talking to the mechanic and I’m like no one is in the office and he mumbled it 3 times to me. And as I was walking back to the office he was “does she not understand English”. I walked away after this. So rude, how do you expect to stay in business.

I got the state inspection done today. I called to ask if they have an availability and they said yes just come in with registration in the passenger seat. It was done within 5 minutes. They were polite and got the job done. Will be back!

Clearly should have read the reviews before coming to get an inspection here. No clear instruction on where to go. A woman instructed me to have registration ready as I was next. I assumed this meant pull in. As soon as I started to do so a miserable old man came out to berate me stating that unless I want to work here he would be pulling my car in. As I complied and went to sit in waiting area I could here him continue to complain. Woman told him I didn’t know and he followed up with “she knew…she was trying to cut in front.” What? Time for him to retire. I feel bad for the employees. Would not have stayed if I didn’t have a full schedule. Will never return. STAY AWAY!!!

We came in 3 seperate times within working hours to get a simple job done. Every time they had left early for the day.