Alderman's Toyota Service Center

Wow, Alderman's Toyota rocks! I had a seamless and effortless experience between scheduling and being seen by the service department. I was greeted by Sam. He is courteous, friendly and made my experience a joyful one. The other staff I met, were friendly, caring, and efficient, both to me and to other customers, whether in-person or calling on the phone. This experience was well worth my drive from Shaftsbury. This business is a true local gem.

I've been a fan of Alderman's Toyota for over four years now, and today's appointment only reinforced my exceptional opinion of their service department. This was not a routine service appointment, but more of an emergency visit, having to do with a sudden problem with the rear brakes. Instead of asking me to wait two weeks to bring the car in (the best a competing shop could do, and NOT an option), I was able to have the brake issue resolved quickly. A shout out to Service Manager Todd Christian who took good care of me, and personalized the experience. I'll be back!

When Alderman's made a mistake by not rescheduling my appointment when my tires were not going to be there in time, they offered what I thought was an extraordinary solution. They finished the other work on the car while I was waiting, and then offered to drive the 1 hour to my house the next business day, pick up my car, leave me with a loaner, get my new tires on, and deliver my car back to me. That is a total of four hours of driving for them, and I don't have to juggle my schedule for an additional appointment. THAT is how they have earned this five star review. Anybody can make a mistake, but how they handle it is really what counts, for me. Clearly, they care about keeping me as a customer. They respect MY time, and will go out of their way to accommodate. Had they insisted that I st

It was a busy day when I went in for a scheduled oil change. I had my 94 your old mother with me and had two appointments one hour after my scheduled time. Brett offered to shuttle us to the appointments in a courtesy car and went above and beyond. When we got back they prepositioned my car right near the exit door so it would be easier for my mother to get in. Great service and people make for a great experience. Thank you

Alderman’s always delivers great service and great prices on parts. I am happy that they service all makes of trucks with respect and curiosity.