Alpinestars USA

Last time I do business with this company I’ve always used them and even had $1200 in orders I bought off their page on Amazon for Black Friday and I’m now canceling all of it bought a jersey and pants that didn’t fit well and rode around the yard and up and down the street for 5 min tops with them and realized that they just wouldn’t work so I sent them back for an exchange and they tell me theirs too much wear and tear to resell which they looked in original condition when I sent them back. If 5 min of easy riding wears them out enough for them to say it’s unable to be returned I think that says all I need to know about how they value the product.

I bought an Alpinestars Tech-Air 3 air vest and had an accidental deployment while riding. I contacted Alpinestars, sent the vest in, and they inspected it. They determined it was not my fault, repacked the airbag, and sent it back to me at no charge. I’ve also had a few connection issues with the vest, and every time I’ve reached out, customer service responded quickly and actually helped resolve the problem. Based on my experience, Alpinestars has been solid to deal with. If someone damages the product themselves or is just trying to get something for free, I can see why they wouldn’t get support. But when the issue isn’t your fault, Alpinestars has been absolutely terrific with standing behind their products.

THANK YOU!!!! Great service and support: I have a set of Tech 10's that you repaired when the inside ankle area hit my foot peg and ruined some insulation and a rivet holding the top clasp assembly down. I was so impressed with the repair service process you offer on your site. The work was done with such great care and quality, and the turnaround time was faster than I could have expected. You have a customer for life. Your support on this expensive boot made me go out and buy a second pair of Tech 10's.

Came in because my new Tech Air 5 refused to update, helped me update and made sure it worked in less than 10 minutes. Amazing customer service, and clean office. Also, check out the awesome GG Retrofutz bodywork race Yamaha R3 they ran at Laguna Seca this year.

Sent in a brand new jacket for warranty, had to pay my own shipping, took two months plus. What I got back was a complete joke! They just replaced the zipper with the same defective one and their taylor sucks! The zippers were sewn in unevenly, so when the jacket is zipped up, it's all bunched up and irregular. This jacket was and still is defective!