Always Towing & Recovery

Stay away from this company. PERIOD. Demanded payment from my daughter even rough it was contracted road side service. Insurance company validated they were paying direct. Driver and lovely dispatcher completely didn’t understand roadside service contract with major fortune 5 company. Demanded payment immediately or they would drop my daughter. Hung up on me after I asked for him to speak with the insurance company. Dropped my daughter’s car and left her and her pup in 12 degree weather. Thank goodness hired driver was there to get her and witnessed this. Filed a formal complaint. Over 35 years in this industry and never imagined I would receive this type of treatment. Also failed to understand I was the owner of the vehicle but they would only speak to my daughter. I suppose because they

Got a flat tire on my EV and call them up to get a tow. Gave them my location, they were there with in the hour. appreciate the fast response time, Considering I did not have an appointment. Backup to the front of my EV and hooked up, Told him where I wanted to go, and of we went, When we got to my destination, pay with card. Unhooked. Super easy, No Damage to EV that I could tell. Would use again. Thanks guys.

Our insurance company contacted them to assist me and my family with a flat tire. Three hours later, no tow truck. Our insurance comapany followed up to inform us that Always had REFUSED the call for service. Don't call these bums.

Placed a scheduled jump start through my insurance. Got a text message giving me a heads up on their ETA: great. Then driver called me and was slightly rude when I had tried to explain where my truck was. I tell him my wife is home and I am at work. Wife texts me saying the gentleman didn’t have long enough cables and he had to call another guy in. Okay, no problem. That was at 11. I am making this review at 5 o clock. Still haven’t heard anything. Professional? Professionally lazy. Glad I didn’t pay for the service and my insurance had to. Do not call these guys.

These guys are out of Iowa City now. Driver was prompt and friendly. Dispatcher told me the price to expect and it was accurate. They’re just too expensive. Spent $210 for a 4 mile tow. $40-50 more than if I had used other local companies. Hope you don’t have to get towed, but count the cost if you do.