American Pride Automotive (Yorktown)

My Toyota RAV4 was due for the annual inspection so I checked on line for a local shop to perform that inspection. I chose American Pride and I am so glad I did. From the minute I walked in the front door I was immediately greeted with a smile and a "How may I help you?" I had made my appointment on line so they knew why I was there. I was informed of the waiting area complete with snacks and bottled water. Cleanest lobby I've ever seen! Pictures were taken all around my car immediately and then it was off to get the inspection. The communication through the whole process was amazing complete with pictures of my car including tire tread and several text messages about the progress of my visit. I believe it was TC at the counter that told me about the referral program and even used a $5

American Pride in Yorktown and their staff are exemplary and will be who we always trust with our vehicle needs and maintenance! We were able to go online to schedule our vehicle for a state inspection, which is so helpful with work schedules. The night before our scheduled inspection, our vehicle got a flat tire. I called first thing in the morning, spoke with TC, and he was very understanding and immediately moved our appointment to the following week. The appointment was initially scheduled as a drop off, but my husband happened to have that day off and I forgot to change it from a drop off to having him wait for it. When he arrived with no other way to get home, TC and John moved some things around and John completed the inspection in a timely manner that he didn't have to wait l

From the cheerful and welcoming greeting to the professional, competent service, everything about American Pride lives up to its name. Their dedication to their customers is evident from the courteous service offered and the thoughtfulness of items in both the lobby and the restrooms. I would not take my vehicles anywhere else to be serviced and have dealt with them with everything from inspections and oil changes to major engine work. Highly recommend.

I should start by sayin that when I bought my new car from a dealership, I was swayed by the “free maintenance for life” that was never actually free, so I used them instead of American Pride for 6 years. Big mistake. Toyota didn’t do half the work they said they had done, which is the only reason I needed service to begin with. That brings us to the present: It was below freezing, and my car didn’t start. Within seconds of reaching out to American Pride, they promised to look at it that day and give me answers. An hour later, I had a full diagnostic evaluation and recommendations. They had me fixed up in a heartbeat. This place is so spectacular, I want to shout it from the rooftops! They have REAL mechanics. They know how to effectively communicate and listen to your needs. They are FA

I no longer hear unfavorable noises coming from my engine, thanks to John at American Pride. The only issue is that I didn't know of this business sooner. Thank you for not only getting rid of the noise, but restoring confidence back to my truck. Yay! Oh, I can't forget to mention that the complimentary rides home and back were a delightful help. And the reasonable wait time and diagnostic report review and explanation were very professional. Needless to say, I'll be returning for future maintenance for certain.