Anderson Ford Kingman Service

If I could give zero stars, I would. While we were stationed overseas, my mother-in-law took our SUV to Anderson Ford in Kingman, AZ for service. Part of that service was supposedly a tire rotation. When we got the vehicle back, it was clear the technician struggled with the infamous Ford swollen two-piece lug nuts. Every single lug nut was chewed up and marked as if a 12-point socket had been beaten onto them to break torque. This leaves only two possibilities — neither of which is acceptable: 1. The lug nuts didn’t come off, meaning the rotation never happened. 2. The technician destroyed them getting them off, then put the same damaged lug nuts back on, making it impossible to correctly apply torque. I would expect any ASE-certified mechanic to know both are obvious wrong decisions. I

Driving cross country and a warring came on our 2018 Transit van at 4:45pm the day before Christmas Eve and George told us to come right away. Jesse a mechanic or technician got two code readers to make sure our rig was sound. False alarm or we hope… Thanks for your service guys and sticking around a bit later. Superb customer service from these gentlemen .

Usually don’t trust anyone touching my car and I have the means of doing the work myself but I let Ford handle the recall this time. Patrica and Jared took care of it and made it stress free for me. Thank you!

I want to thank Joseph M. from parts department for excellent customer service. I called looking for a part for my 2003 Ford Focus. Joseph was very helpful and patient. He emailed me pictures of the part and a diagram to make sure it was what I needed. They were able to ship the part right away and to my surprise, get it the next day 270 miles away. I'll most definitely call the next time I can't find a part in my city.

Purchase on August 05, 2025 a certified pre-owned 2016 Ford Edge titanium. The tires on them were 7 years old, so we requested them to put new tires. They said ok they keep the car overnight because new tires not coming in till the 6th. Which they should, that's dangerous. While I went to go to Bullhead City today. I get a flat tire and my spare was flat too. And there was no tool to change tire. Thank God a nice man had everything to help. Then when I called the dealership they gave me a 800 number and the 800 number was closed. So I headed home to Kingman off of Hualapai and when I got out of the car I had another flat tire. This is from new tires only 2 days ago. When tires were inspected it showed that they were not brand new and they had bad valve stems. I don't know if I can trust th