Anderson & Koch Ford Service

I had been to 2 other local Ford dealers with very poor experiences. Within minutes after contacting Anderson & Koch Ford, I not only had an appointment to get my truck serviced, I had access to a courtesy vehicle while the repairs were being done. Quick, friendly, professional and affordable service is what made my experience great! I will recommend Anderson & Koch to everyone I know. 👍

Did an amazing job after a very very large buck took out the front end of my F150 last February. The Ford points I earned from that just paid for at least one whole new truck tire, alignment etc. I also appreciated how everyone I spoke to respected my budget. On top of all of the wonderful help the dealership picked up and dropped off my truck when I was diagnosed with Covid earlier that week. Absolutely recommend them when ever anyone asks, and even when they don't!!! Thank you again for keeping this ER nurse and her truck on the job.

I have had repairs done on my Ford vehicles at Anderson and Koch for many years. Once again, my latest experience with Jim and Doug in the service department was excellent. They the once again went above and the threshold of excellence! The technicians have always completed my repairs in a timely fashion and has always been done right the first time. This time techs Erick and Erin who I seen worked on my Ford Edge did an excellent job and once again didn't disappoint. Great Work! If anyone is looking for top notch work at a fair price, I recommend you try Anderson and Koch Ford. I have worked on many cars myself during my lifetime and know when a job has been done right. Thanks Again to all Anderson and Koch working at this top-notch dealership!

Listen to the customer about what the issue is-so you can diagnose the issue correctly and the first time. Not lose the customers keys. Deliver the car when you state it will be delivered. Keep the customer informed. When you do wrong-apologize and be accountable. Maybe also when you so horrendously screw up-you offer something additional to the customer. Like a loaner car, or a gift card for dinner or a car wash. One might also consider a steep discount on services rendered. Some other things to note: 1) tag customers keys so this does not happen again. 2) When the disgruntled customer calls to speak to the owner because things are so screwed up-the owner should call the customer back. I am still waiting for my phone call to be returned. 3) offer something extra to the wronged

I was in an accident and to my suprise they did Auto body collision repair. The process was flawless and quick. Kim kept me in the loop of the progress the entire time. They also dealt with the insurance company. I had literally no stress during the entire process which was so nice. Overall it was an amazing experience! Thank you!