Arlington Toyota Collision Center

My husband had his truck here for over a week and the insurance covered us with a new rental. They arranged for us to get picked up and taken to Enterprise; throughout the week, they communicated with us and were very informative with many different options. Kaitlyn went above and beyond to make sure EVERYTHING was repaired properly. Even when there was a slight delay, she made sure we knew ahead of time. Her professionalism, integrity, and knowledge was beyond stellar! I want to thank the person who interviewed her, hired her, and manage her!! She is AWESOME! She deserves every type of Toyota award available! She knows Toyotas inside and out! Man! She’s certainly a star! Kudos!!! So glad we got to work with her! WE WERE BLESSED!!

Kaitlyn and the team at Arlington Toyota are phenomenal! They got my headlights swapped out on my car in record time. Great service and friendly team… definitely going back anytime I need work done on my vehicle.

I would like to thank Kaitlin Davis, from Collison Center Advisor. Had truck finished ,oil changed and ready to go when we got back from our 11 day cruse. Truck looks great. Got a complement today on how good that 2025 Black Tacoma looks love that truck.

What happened to Arlington Toyota - they used to be so good. We have take our cars there for 20 years for body work (you get hit a lot in Florida). This time and the last few times the work was good but the service was crap. It started when Bethanie received the initial information from my insurance company and sent me an email telling me that because of the low estimate from the insurance company, Arlington would not work with me. I had to coordinate conversations between the insurance company and Arlington. Then when I got switched to Brian I got very little communication. I brought my car in and had to call a week later for an update because I had not heard anything. He told me my card would likely be ready the day after Christmas. I did not get my car back until 1/19. It was c

Excellent service and people friendly. The environment is warm and receptive and the coffee is an added plus. I left my laptop bag there accidentally and was not even aware that I had done so. I got a call from the receptionist Ms. Charlotte right at closing time asking me if I left my laptop bag. Of course it was mine and even though it was closing time the receptionist Ms. Charlotte said she would wait for me to come back so that I could get my bag. That resonated with me because it was the week before Christmas and the end of a very long work day. This is a very good example of going above and beyond the call of duty. Arlington Toyota have a real team player on board and she is a great/valuable asset to the company. Lastly the work on my vehicle was impeccable. When it was returned to