Arundel Mills Auto Spa Express

Usually this is a good place but today's visit convinced me that they need better management. It was a busy Saturday and lots of people were getting their car washed. There waa a long line for the free vacuum. After my car wash i pulled into the line for the vacuum. When i tried to pull in to my place in line another car came up and cut in fromt of me. I continued to wait patiently but a manager came out and told me to leave. I explained to her that someone had cut in front of me and could i circle around to use the vacuum. Her answer was no. I could bot use the vacuum and i had to leave. She said that I was "causing the whole auto wash to stop." So i left without being able, as a paying customer, to use the vacuum. Now, i can understand that it was a busy day but they need to address thi

Towels are put away an hour before close, vacuums are limited and open to ALL the public, also not all vacuums even work as they should. I have a fleet account and pay for 11 cars and after my troubling experience today I wonder what's the point? If all the public can use the microfiber cloths and vacuums, then why should I pay almost $250 a month for my subscriptions? Odenton monitors the use much more and monitors overflow to prevent this- especially if it's is busy

I have went there several times to have my car washed. I love the hospitality and customer service. They have everything that you could possibly need. I also love that there is no time limit. I can take my time. I will forever use it. Employee Mike was extremely helpful to me in ensuring that i was taken care of, He appeared concerned. Thank you!!!

I'd like to express my sincere gratitude to Kevin Hooker (Supervisor) at this location for going above & beyond today to assist me with pulling my fitbit wristwatch that fell into the drain by the Mat cleaning station while I was cleaning my car. Kevin Hooker was so friendly, so professional, so eager to help & even refused to give up regardless of how difficult the task was (even as I had given up). I was so impressed ! If there was a rating greater than 5 star, I would have gladly given it to him. I've been a member at this location for about a year now & every single one of their staff have always been very friendly & courteous and their services are excellent too.

If you need a quick and thorough wash then this place can't be beat. It's good value for the money. I had a great experience getting my car washed at this place. I decided to get the Super wash service, which is their premium service. The wash itself was quick and did a solid job overall, especially when you consider it's an automated setup. In fact, this is the best automated washing I've experienced. What really stands out is the added value of the complimentary towels that are available. Also, the vacuums are free to use, which is a huge plus, and the hoses are on either side of the car so you get two long vacuum hoses to use. Being able to touch up the car afterward without being made to pay an extra cost makes a big difference. One big problem that I have is the limited number of va