ASAP Towing & Storage

dispatch is rude and disrespectful. i watch my neighbors call and tow vehicles park in emergency area all the time and today you don’t feel like doing your job or making money. trashy. rude. hope 911 can’t get to an emergency and it’s bc of u.

This is nothing short of a nightmare dealing with this company. Would not wish it on anyone. They could not care less about anything but money. Service in return for ones hard earned money is nowhere to be found when dealing with this company.

The dispatch was rude and wasn’t helpful. I called right after my car was towed and they refused to release it I’m gonna call and speak to manager but rightfully they suppose to release vehicle an hour after if called. This was right after this was done …..calling first thing in morning to get it back. Also when I called they were closed. Then first they said 182 and then there’s a gate fee after I called the second time all the sudden there’s a gate fee.

I am a pediatric nurse and I stopped by a patients house for the first time and my patients mom said I could park on the street. My car was towed immediately and it took them an hour and a half to show up to the gate so I could pick up my car. When I did, it had a new set of scratches on the front and I know they are new because my car is brand new and the scratches can not be seen in the pictures the towing man took before taking my car. We spoke to Vince Serano to file a dispute and they refuse to take responsibility even with the proof and hung up on us. Crooked company and currently trying to get in contact with the BBB.

Put a lien against me for a car they sold almost a year ago after an accident. Unable to renew my registration on my new car. Drove an hour to their location, no one was there. Found out that they had to send someone. Took over an hour for someone to arrive, he was a tow truck driver. He said he didn’t know how to do the lien payment. They wouldn’t let me pay it over the phone told me I had to come in person. Yet nobody was there, then when they said they would send somebody, they send someone who’s unable to take payment. Then they’re unable to locate the record of my vehicle, super unprofessional. And very disappointed just wanted to pay my bill. Terrible company.