Ashcraft Tire & Auto Repair, Inc.

Brought car in several days after I said I would, my fault. That’s why the 1 star, rather than zero. Reason I was late was I replaced drivers side ball joint, sucked but got it done. Now reason so low rating. When got bill they charged for not one ball joint, which been correct, charged for two, plus the extra labor. A person knows there can be surprises, but wow. He quoted me a number for tires, battery, alignment, high but livable. But even with work they did I still got charged close to 600 more then quoted for one ball joint, tires, battery and 4 wheel alignment. I know they doctored my bill for parts, extra new ball joint but also feel I was over billed on labor for them claiming they installed both sides. Nothing else I should been notified before they replaced it. It had a 100% warr

Waited a hour for my tire to be fixed , I waited and waited I asked how much longer and he gave my keys back to me . I was not even rude . I will never go back . If you knew you weren’t gonna fix it why did you have me wait a hour for nothing . When I said it’s leaking air he handed me my keys . Should have went to dollar tire just dident wanna drive to coffeyville but it was worth the drive bc it was cheaper and faster anyways . 33$ to patch a tire there when u can get it for 17$ somewhere else is also crazy . Was not gonna leave a review but the fact they made me wait a hour prob would have been longer if I didn’t ask how much longer before he gave my keys . Won’t be back .

Brought car in thought I had a slow leak or a nail in one of my tires but he checked all 4 tires and were all ok..could have charged me but didn't very good service right before closing time!

Was told yesterday to bring trailer in this morning at 9am to have a taillight problem fixed. Call around noon to see how it was going. Owner said his guy hadn't gotten to it yet but would. Called at 3:30 to check and was told his guy was on it. Got there at 10 till 5:00 and saw one of his guys leaving since they were closing for the day and asked him if he was the guy that was working on trailer, he said yes but he was just told about it before he walked out. Went in and told owner that the guy he said was working on it just found out about on his way out the door. I asked if he would be on it in the morning and he said let me look at his schedule. He says we'll he has another job. I asked was it scheduled before or after me an owner handed me the keys. I don't like being lied to and esp

Thank you so much to all the staff who helped a very bad night turn into a better day by helping me replace my tire and safely make it home! And special mention for Gracie who gave me puppy Lovins on a very hard morning and made my day so much brighter!