Audi Buffalo Service and Parts

Great service both in the work that was done on my car and how the the service consultant handled my questions and helped solve for my transportation needs when we realized we could do a recall in addition to the standard service. Very friendly, professional, and solutions-oriented. Allison was outstanding and I was pleased with the work and the price as well.

I had an issue with my wheels while driving through from out of state. Shawn got me in same day without an appointment despite most places being booked out through the holidays. Although the issue couldn't be fixed immediately, William aligned and balanced the wheels and made sure the car was okay for the 700 mile drive home. Greatly appreciated!

Allison was very thorough and updated me daily during the analysis and repair of my car, a 2008 S8, not the usual car they see daily.

Staff is nice and helpful , Allison tried but had no answer. There were no technicians there when I picked my car up at just after 6 pm to help me. No details about why my emissions light is still on seemingly permanently.It came on as soon as I picked up the car after having it in for service of the emissions light. No information from them as to when they’re fixing it or why it is on. I will call Audi help line to find out I guess, because no answer from this dealership. I’m a car person and no answer, is not just ok to me. The car is new and been in there 3 x for same issue. You would think it deserves an explanation.

Michael Johnson and Andy White, Service Manager of Audi of Buffalo are on a mission to make every person, Black , Brown and White know that their experience in purchasing or service at Audi of Buffalo will be a most rewarding, professional, ethical and humane experience ever. They and some of the other staff go out of their way to make everyone feel valued. This is a new and refreshing endeavor by those who now manage Audi of Buffalo