Audi Jacksonville Service Department

My brother went here for repairs had a terrible experience. Not only were the repairs overpriced, but the service manager was rude. Don’t go!!

Buyer beware. I have purchased 6 new Audi vehicles over the last 10 years, with 2 purchased at Audi Jacksonville on Atlantic approximately 4 years ago. Recently I brought my 2019 Q5 in for service. The car has about 16K miles and in excellent condition. However, there was a cloud-based cellular software update made to the navigation system that corrupted the database. This was an Audi error. I bought my Q5 in for service, now exactly 4 years after purchase +9 hours. Nicholas the service advisor stated my warranty expired at midnight the evening before I came in for service. There would be a $150 diagnostic fee. I asked for a waiver, but Nicholas said "he has to go by the book" so the $150 diagnostic fee would apply plus any update charge to make the database correct. I think this was a t

Yesterday I brought my Q7 in for the scheduled 40,000 servicing. I was greeted promptly by Jess and she handled everything from there. Jess explained the details of the vehicle inspection and the maintenance items to be worked on. I was informed the vehicle would be completed by 5 p.m. and the maintenance was in fact completed ahead of schedule. Best part was Jess kept me informed on the vehicle status throughout the day. When ready my vehicle was washed and vacuumed which is a nice perk. As I have future servicing needs my hope is Jess will again handle process. She's knowledgeable, courteous, professional and as stated the continued communication was truly outstanding. Great job!!

Excellent customer service. I had my SUV towed to the service department at this dealership. The issue with my SUV caused my steering wheel to lock up, where I was unable to move it, and a dashboard warning light appeared. They fixed the warning light, but I also requested a service check up too. As I was driving home, a different dashboard light came on. Upon contacting them about what happened, they had someone drive a replacement vehicle to my house to pick up my SUV to bring back to the dealership, and drop off the replacement to me. When my SUV was ready for pick up, to make up for the problem, which made the dashboard light come on, which was a low pressure in one of my tires, they replaced it with a brand new tire. Those who own a Q7 know that is a great monetary way of sayin

I drive 2014 Audi A4 and was visiting Jacksonvill from out of town, I needed my oil topped off so I stopped by the closest Audi shop. I was lucky enough to have been helped by a gentleman named Sam who assisted me. He was very friendly and knowledgeable. I was back on the road before I knew it! Definitely recommend this location