Audi of Huntington Service & Parts

The huntington Audi service dept is awful. I had a terrible experience in August when I had a/c temp issues. Today I have the standard service. Made an appointment 3 weeks ago. Brought car in at 9:30 am. Still sitting here at 5 pm. Nothing is wrong with the car. Just 20,000 mile service. I have never had a complimentary car wash because that would take at least another 40 minutes. Do not go here. Service is just terrible.

Horrible experience. Service staff was incredibly rude to me. They also charge a $315 service fee per issue just to diagnose your vehicle before doing any work on it. That cost is on top of parts and labor. Other Audi service centers across the island charge half that and are friendlier to work with as well. I’d suggest looking elsewhere.

Chris and Rea provided excellent customer service. At drop off, I was in and out with a rental without 20 minutes. I was kept abreast of all updates and my repair was completed within 24 hours. They were friendly, helpful, and professional.

The service individuals did not know basic service questions and provided misinformation on AudiCare. They seemed to be interested in profit vs client satisfaction. Please refrain from bringing your Audi here and doing service.

The pipe and the cover were not installed properly, and during the drive, the engine light came on. Later, I found the engine cover and pipe in the back seat. This threatened my life. When I asked them what happened, their answer was some information 😂（Cherish your life, stay away from this repair shop.）