Austin Express Auto Parts

DO NOT BUY A PART FROM THIS PLACE!! Hi, yes I bought a rack and pinion from this company and they gave me a part that had numerous issues. The fuel lines were all bent, the boots were busted, and the tie rods were busted and damaged. As soon as my family mechanic I was instructed to not use this part. So I ordered the part online, which is was actually cheaper new, and put it on. Then when I went to take the rack and pinion back they refused to give me a refund. I ordered this part over the phone and I was told I could return it for a full refund if it didn't work. I told them, look at all these issues, they brushed it off and refused to give me the refund that they had told me that I'd receive over the phone. Also just to request my refund i had to do it in person only between 5:30 & 6.

There is almost no parking and this place is way too expensive! Your better off going to Wrench A Part or Lkq.

OMG! I can't believe how professional these people are. And fast. I was expecting the trick at the end. No tricks. I noticed a customer that didn't have all the money for a part. They worked with him? No one does that now a days. Thank you Austin Express... Hi , I'm Rachael. I came for the starter. The evening I was there, I went to get the money. Missed the last bus . ( He drove right passed me. I walked 20 miles home . I was robbed and smacked in the face with a leather blackjack. I'm ok. Just couldn't talk. I was so upset. So please don't sell the starter. I will be there as soon as I have the money

This place is amazing. The owner and staff are so welcoming and will go beyond to help you. My car tire started to come off it’s track, They towed it back to there shop free of charge And only charge me 100$ to fix the lug nuts and replace the studs. Honestly I’d give them 10 stars if possible. Thanks for coming to save me and get me back on the road safely. :):):)

TOTAL SCAM. I needed to replace my drivers seat for my Nissan Armada. I shopped around for a new one and it ran about $300. I thought it was too much for a seat so I would save money finding a used one at Austin Express Auto Parts. On a Monday afternoon I called and spoke with AK the owner he told me he would get one for me the next day morning @ $140 plus tax $162 CASH up front, slightly 'wet' condition from the outside temperature and no memory, which I didn't need. I went the next day in the morning and he told me to come back since the truck was running late. I returned later that day and he again told me to come back the next day because the truck already came in the morning before they were open. He blatantly lied to me because earlier he told me that they hadn't made their de