Auto Craft Mercedes - BMW

Finding a shop that truly understands high-performance Mercedes vehicles while maintaining honesty and professionalism is rare, but Auto Craft Mercedes delivers on all fronts. From the moment I walked in, their team treated me with respect, explained everything clearly, and never tried to upsell unnecessary work. They took amazing care of my car, handling it with the precision and expertise you’d expect from true professionals. Their attention to detail, fair pricing, and straightforward communication made the entire experience stress-free. It’s clear they take pride in their work and value their customers. If you want a shop that does the job right the first time and treats you like family, Auto Craft Mercedes is the place to go. Highly recommend.

Curbed my e30 thurs afternoon, gave the shop owner a heads up & towed it to this shop at night when they were closed. Made a visit the following morning, and both the shop owner/tech was personable, friendly, informative (qualities most shops nowadays don't have.) They lifted the car, I co-witnessed the damage. Gave me a phone call monday morning with a quote for parts/labor. I opted to get it towed back to my place to diy. The shop owner was not disgruntled nor was he hostile with my decision, in fact he agreed it wasn't a bad idea. All in all a very professionally ran shop. Owner is definitely one of the nicest shop owners I've encountered. Higly recommend.

I recently had the pleasure of using Autocrat Mercedes - BMW for my vehicle needs, and I must say, I was thoroughly impressed. Simon is incredibly knowledgeable, professional, and efficient. Not only did he diagnose and solve the issue with my car promptly, but he also provided top-notch customer service throughout the entire process. The quality of work done on my Mercedes was exceptional, and I felt confident in their expertise every step of the way. The pricing was fair and transparent, without any unexpected surprises. I highly recommend Autocrat Irvine Car Service Repair to anyone in need of reliable and trustworthy car repairs. It's refreshing to find a service center that truly values its customers and their vehicles. Thank you, Autocrat, for your outstanding service!

If you are looking for a honest place to take your BMW, look no further. I brought in my car with a coolant leak and Simon was able to diagnose and fix the issue within a day. They were very professional and they showed genuine willingness to help. Highly recommend

Don't go there!!!!!!!! They are expensive and dishonest!!! I went to this business the Malfunction indicator of my GL 450 is on. And I was told one of my shock is broken and some other stuff needed to be fixed as well. Their quotation is $3000.00 for this services which I found later is very unreasonable. However, with the trust of the old owner, I stayed and paid them. The day I picked my car back, the indicator kept on. Called them and was told that I need to drove car back immediately. It turned out that they forgot to add coolant in my car!!!!! And then a few days later, the malfunction indicator again was on. And they said I need to pay another $1000 to fix it. If I can leave this business for a -10 star. I will!!!