Auto Repair Specialists, Inc.

We took the truck here because of a low oil pressure warning on it. We called ahead. When we got there, it appeared there was no communication between the front and back office about our truck arriving. The office admin took our keys and just expected us to leave without talking to the mechanic about what was wrong. A couple days later we get a call saying the oil was 2 quarts low. We also apparently needed A NEW ENGINE! When we came to pick it up. The mechanic, who promised to be there when we picked it up, wasn't there. Again, no communication about us coming to pick up the truck between the front and back. We ended up with three mechanics asking us about which truck and then giving a half hearted apology for the service. We ended up just having them put in the oil, going somewhere e

Women and minorities in general beware this shop!! We took my wife's Nissan in for an inspection, the technician named Dyson? Performed the inspection. They claimed we needed wiper blades (those were just replaced 30 days ago) claimed all lights were working (rear taillight is out) said our battery voltage was low (battery is less than a year old) claimed the battery terminals were "overly coroded" there was no corrosion on them. Claimed the alignment was good (it is not, we were aware of the need for an alignment) claimed the wrong brand of spark plugs were used to we needed a full tune up. Claimed our ball joints are loose (they were done 2 months ago) they estimated over $3700 in repairs. When we went there to pick up the vehicle we were told there was an $88 diagnostic fee. We were n

They saved the day. Got us in first thing in the morning, had the parts on hand, and got us back on the road super fast. Can't recommend them enough!

If you need an honest mechanic in the greater Rockford area, this is the shop! Being affiliated with NAPA and AAA checked a lot of boxes for me going into the store. The work they did was first-rate. Use of a loaner car super helpful. When I got on the road and needed follow-up on work already done, the owner Dave was extremely accessible and helpful. I made a point to to thank him for taking such good care of my car and treating me so respectfully well after the initial service had been done. I heartily recommend.

Team is very knowledgeable, efficient, accurate & affordable. The technology used while servicing generates a report with pictures of my vehicle. This gives me peace of mind that my vehicle has received the care it needs.