Auto Value Hugo

The people were very nice. I scheduled an appointment to change my battery. They weren't able to give me a price upfront for them to replace it for me, but I figured it wouldn't be too bad. After they replaced it for me I was charged $70 for labor (the battery was $174) So when I was thinking around $200 total became $260. If I would have known it cost that much I would have done it myself. Or had the shop that quoted me $230 do it.

Steve is the most customer-oriented shop owner I've ever dealt with. He is so friendly, personable and he will NEVER rip anyone off. Honest & trustworthy to the core. Great value. Fair prices. Sammie is so friendly and helpful too, she's very professional and hardworking. If I could give 10 stars, I would. Steve helped my friend in a pinch a while back. A girlfriend of mine was getting married and her car was in the shop the day before her wedding/honeymoon. The other shop was jerking her around with getting her a loaner car in time. I recommended her to Steve and he got her a loaner car she could take on her honeymoon while Steve replaced her transmission. All with very little notice. You guys rock. Thanks for being a shop I know I can trust.

I've been going here for years, originally recommended by a coworker. Steve is helpful and friendly; knows me and my cars. Gets the parts I need. If something goes wrong after a visit (rare), they always make it right. I drive 30 minutes one way to come here for work that I don't trust other places to do.

Very horrible place to visit! I was at the Hugo location with a very bad experience. Stay away from Steve as he will misdiagnose your vehicle, and try everything to wreck your business as long as you are a person of color. He lied to my customer that my car has no airbag in it lol as his scanner would not read it, I took the same car to the dealership where they confirmed all of my airbags are intact, and fully functional. It’s unfortunate that there’s no way possible to give them a zero star rating If possible. May God punish Steve for his bad deeds!

Convenient location for those in Hugo or White Bear Lake, not as big of a selection as O'Reilly or AutoZone, but good enough. Service station is attached so parts should be on hand or quickly delivered. Staff are friendly.