Auto Value West Ishpeming

What is happening to people? Rude, condescending, out to make a buck without care or concern for those of us who need parts, advice, and help from self serving individuals. We are depressed enough as it is trying to fix our truck, need parts, having to drive 40 miles round trip twice to try and get what we need, but instead no intelligent suggestions and met with a short and difficult owner out to sell what we don't need. AND NOW I have to calm my husband down! He asked me to come along on the drive, and I am SO glad I did not! Thank you to the young man that did offer a suggestion. Just an FYI folks!

Friendly & knowledgeable staff, always had the right part/tool. My go to place.

Fine place- the staff is friendly and helped me out when I didn’t really know how to navigate what I needed!

Went in to see if they could use a code reader on my car. It was 5:40pm, they close at 6. They would not help me because it was too close to closing time. Evidently I was SUPPOSED to go in during the day when there were more than 2 employees in an empty store. I'm sorry I didn't plan for the lights to go off in my car at a more convenient time, and that I work an 8-5. Thanks a bunch guys.

Not overly happy due to the fact that one of the long term employees seems to get very aggravated if you are not 100 percent sure of some details. People go to these stores for parts and occasionally some information if you are unsure of exactly what you need. Customers should not be made to feel inferior when trying to repair or maintain their vehicles. Not helpful at all. I'd rather pay a little more and drive a little farther to get good customer service. Not the first time either.