AutoNation Chrysler Dodge Jeep RAM South Columbus

If you have any major issues or anything more than a tire/oil change go elsewhere! I had a bad gas smell that had been off and on with my jeep for a couple of months and decided to bring it here since I could not find the cause. I explained to the service member all the issues from when it smells the most to how it dissappears after driving for awhile. While they worked on the car , I decided to wait, which lasted about 8hrs. Once they finished, they told me what the issue was and that it was resolved. After paying almost $800 for the fix, I was just happy to have the issue resolved or at least that's what I thought. The next day the smell came back. I called and spoke to Scott who told me "it's probably just residual fumes and should be gone in a few days". I drove for a few days i

I have been a loyal customer of AutoNation Chrysler Dodge Jeep RAM South Columbus for over two years and have invested more than $3,000 in service and maintenance. I intentionally chose to support this Southside location because I believe in giving business to establishments that are often overlooked due to location. Unfortunately, my recent experiences have been disappointing and have made me question whether customer loyalty is truly valued. For each service appointment, I have requested a loaner vehicle, understanding that transportation is essential while repairs are being completed. I have repeatedly been told that none are available or that I must request one in advance. Most recently, I requested a loaner 14 days prior to my scheduled appointment for a service that was estimated to

Joshua assisted me with my Ram 3500. As always professional and courteous. Kept me informed on the status of my truck. But, I’m sure he has no control over this issue, I appreciate they airing up my tires because of the cooler weather but my rear duals were air up 8 and 9 psi over the maximum of 60 psi. I also remember the front of the cab would be vacuum as a costumer appreciation but I assume that they maybe too busy. Anyway, I do appreciate the service RAM Autonation of South Columbus provides. Thank you vr, Adrien Poppert RAM customer for Life

My reverse camera went out for the second time in my truck. The first time it went out, I called made an appointment with my oil change. They did a diagnostic test, the oil change and fixed the camera all in about 4 hrs. The representative was great, I hate I forgot his name. This time around, I have caught HELL because CHRIS is rude as ever at the service counter. He wanted to tell me he is down 5 technicians from the last time I came and so on this is the second appointment. The first appointment he said, one called out and another is late which is the electrician technician I'm assuming. I paid for a platinum warranty, he gave me the run around about that also stating I need to know what kind of warranty I had, I never had this problem until now. I called back and Jennifer answered the

I went to pick up my car from the service area. It was fixed for a safety recall. I stood there while three male workers continued looking at computer, paperwork etc. I waited for a minute or two and I said "Good morning!" One of the guys looked up and and said "Good morning", and continued with whatever he was doing. I waited another minute or so and then I asked, "Who can I speak to about picking up my car?" Same guy responded " What's your name?" I told him my name. He looked in his computer, got up and went into a room, came back, handed me me key, and sat back down to continue working. I then asked, "Where is my car????" Same guy pointed to a parking lot. I then walked the lot until I found my car. No greeting. No smile. No paperwork. No thank you. Not even "Have a nice day". No f