AutoZone Auto Parts

I went into this location on sunday 1-18, and the 2 guys working the counter were both on their phones with their backs to the door when I walked in. As I walked around, I saw 3 ladies that I recognized from the Port Orchard location. They were cleaning and putting away products. As I walked up and waited to be helped, another customer went to the counter and said, "Excuse me, the guy with the glasses looked at him and said,"What?" When the customer asked where he can find a product, the guy told him," You can wait in line." I will not be going back to this location, it's always so dirty/dusty, products are all over the the store on carts, on the floors and on the counters. (i assume that is why the port orchard ladies were there cleaning) and the customer service is awful.

Two gentleman very kindly changed my windshield wipers for me in the pouring down rain!!! Super helpful and friendly! Thanks, guys!

I came in for a replacement vehicle battery, the assistant was rude and unwelcoming. I asked for a specific battery, he snickered and gave me what I thought was the correct battery for my vehicle. After attempting to replace the battery at home, I look at the reciept and realize he gave me the wrong battery even though he looked it up in the system. I refused to go back to that location and went to another local Autozone where I was helped and given the correct battery. The assistant there couldn't figure out why I was given the wrong battery to begin with. I wouldn't recommend this location solely based on the customer service and overall internal appearance of the store.

The lady with the curly hair (don't recall her name) provided great customer service when checking my battery. She was able to recommend an auto shop to do a diagnostic since it was not a battery issue. I highly recommend this location. I had a good experience.

Return policy sucks I won't ever give Autozone my money again. Been trying to return a lousy tool for almost 3 months now. The first time I did not have the receipt because we thought the tool would be under the number which it wasn't. A couple of months later I found the receipt and now I'm being told it can only be refunded to the original card but the person's card that I used is in the military and is overseas. I don't want no store credit I should have had him dispute the charge because they suck. The customer service from the manager and regional office sucks. I will take my business to O' Reilly Auto part from here on out. I have not ever had such a hassle doing a return at an auto part shop. Just greed.