AutoZone Auto Parts

Just went in and was assisted by Wendy. Wendy was fantastic and even recommended some options for upcoming projects on my vehicle. She was knowledgeable and even made me aware of of some good information about my vehicle. UPDATE: It's the following day and I was informed by my mechanic that the brake pads that Wendy supplied were the wrong part. I had went in with a request for the correct part, however she suggested a more expensive set for the front which were wrong, so strike the initial good review. Very disappointed.

This review is for the Clemmons store. I went in for a free battery check. No problem. The gentleman that helped me grumbled some because I was not parked right in front of the store. (All spots were taken!) He checked everything and said his tool showed a bad starter. Recommended a mechanic who I go to already. All good. When he walked off I noticed he had not put the positive terminal cover back on. Love Autozone. Just the guy's attitude knocked off a star. Still recommend Auto Zone!

Richard S was very helpful and knowledgeable about the products I needed to buy. He was friendly, too. Thanks for making my experience a great one!

Called to see if they could change my battery for me. I was told yes. I asked if they need to know what kind of car I drove to if they could and I was told no it shouldn’t be an issue. I get there, we pop my hood and instantly get told they can’t do it. I drive a Lexus and there’s a cover they aren’t allowed to remove. Probably should have told me that when I asked on the phone! Won’t be going back!

Went in to buy a container of coolant, guy at counter rang it up. I then asked for a plastic bag to put it in. He proceeds to tell me it’s “too heavy for a bag”. I said “can you give me one anyway?” Guy continues to lecture me on how the bag is just going to break. I then very loudly ask “can I PLEASE just get a plastic bag?” What does he do? Goes and grabs one and tears a hole in the side. I stared at the bag and at him and walked out. Should’ve returned it and just left. Didn’t realize AutoZone employees were not to be argued with over such a valuable commodity as “plastic bags”. Extra petty to tear the hole in the side over it too. I haven’t shopped here since and I recommend no one else does, otherwise you’ll run into the expert on what can and can’t be put in plastic bags.