AutoZone Auto Parts

Listen… I was just a girl, on the 5 freeway, minding my business, headed from Alhambra to work like a responsible adult. Next thing I know my dashboard starts putting on a strobe light concert — flickering on, flickering off, progressively getting more dramatic the farther I drive. I said, “We 15 mins away, we can make it.” But something in my spirit said, “Exit the freeway now before you and this car fight for real.” Y’all… the SECOND I hit that red light off the exit? My car said goodnight. Completely died. I tried to start it like 12 times like that would intimidate it into working, and it finally cranked just long enough for me to limp my way into AutoZone. Let me tell you about the real MVP that works there — short, caramel complexion king, and smarter than Google. Not only was he

On 01/06 I returned to this store to exchange LED headlights that did not fit my car. The cashier (Pablo) told me they did not install LED, just regular headlights. I asked him for tips on installing because it was going to be my first attempt. He offered to help me if I didn’t mind waiting thirty minutes. At that exact time, Pablo came to help. He struggled with one of them, and as another employee (Robert) entered the parking lot, he jumped in to help. While Pablo took out the trash, Robert did his best to make one of the headlights stay on. After many efforts, we exchanged the LEDs for regular headlights. Robert assisted me at the register when we went inside for a second exchange. I couldn’t help hearing the employee with long, blond hair (who sold me the wrong headlights two days earl

Hands down the best service every time I go in. This time I just so happen to be in need of a battery and luckily they had it in stock. Pablo went above and beyond holding the battery for me while I made it to the store. Helped me install it and made sure everything was running smooth. Great service and attitude.

I bought 6 NGK spark plugs. I decided not to use it. I came in to this store and returned it. First question was, why you do it here? I thought I can do it at any AutoZone store. I just bought it 2 days ago. Then she asked, why didn’t you buy it here? I wasn’t near by here. Then she proceeded to show me the computer to return the item it doesn’t work. I asked for the manager. It was never introduced to me. I know incompetent when I see it. She knows nothing about her job. I will buy it somewhere else even if I pay more. Don’t buy at AutoZone here or anywhere. Worst customer service I’ve ever dealt with in a long time. I would do a negative star.

Pablo and his staff were rude and argumentative. Claimed I never called them and then asked me to prove I did. Showed them the call logs and they had no response. Store had the part I was looking for online but the employees did not try to locate it for me. Terrible experience lead by a terrible leader Pablo. Thank you