AutoZone Auto Parts

Pedro went above and beyond for my daughter and I tonight. My battery died and I had road side assistance jump my car and it got me to the parking lot of advanced auto parts. They refused to help me there. My 8 year old daughter and I had to walk across 25th street to auto zone. He helped us with no questions asked. Changed my battery despite the inconvenience and it being an hour before they closed. We need more people like that in the world! Excellent customer service.

I stopped in with my car that had to be jumped started. I figured it was the battery. The salesman who came out said he had my battery but he wouldn't put it in my car because my cables were so corroded if they broke he couldn't fix it. Today I went to Honda and they said there was no problem with my cables. I just needed a battery. This cost me a lot of money at Honda for just a battery. I could have had someone else do it for me. Lazy people.

Amazing experience. The staff were friendly and knowledgeable. I’ll glad come back!!

Autozone I went to Autozone Sunday August 31st at approximately 1:00pm to return the battery that I purchased after buying the wrong one. 

 Upon arriving I asked for assistance with carrying the battery into the store and made the store associate (Jay) fully aware of what I needed to do. He seemed to be agitated and asked me several questions and then refused to return the battery. I asked for a manager and he claimed to be one despite his unprofessionalism and aggressive nature. Although I was disappointed by the encounter I still asked for assistance with carrying the battery back to my vehicle in hopes of returning it to another location where I hope to be better served. As Jay was heading to my vehicle with the battery, I noticed that he started to walk toward the trunk of my car so

If there was the ability to do negative stars, I would select that. I had an awful experience. If you're curious, you should read the email I sent to your corporate office.