AutoZone Auto Parts

Walked in with a charging issue on my vehicle and Jade was much help and after inspection found it was a battery connection issue.

Sorry service ! I called twice first time the phone was answered an no one said anything but u could hear talking in background. Second time I called I was put on hold for 10 mins I’m not being sarcastic. I walked in the store still on the phone on hold to see 2 employees standing talking (one later states he is a a manger) and one is assisting a customer a one is gathering products. I state I’ve been on hold for 10 mins and would like some sort of assistance, they look at each other all shocked and then ask me to approach counter. I ask who the manager is and the male states he is one of them I tell him again I have been on hold for 10 mins long enough to drive up here an he states ‘well u can hang up now’ no I’m sorry ma’am for the inconvenience none of that!

Manager was super helpful and answered all questions. Will be visiting store again.

Today I was down and out about having to possibly buy a new battery, which I could not afford. I went to Auto Zone in El Dorado, and Kendrick Hayes put my mind at ease by testing my battery and assuring me that it was a good battery. I thought since it was old and cold weather was coming that it was probably not to full capacity. He was genuinely polite and amiable as he instructed me on how to properly clean battery cables and made me feel so much better. It is amazing how a friendly face and a helpful attitude can make a person's day so much better.

I bought a hub assembly from here for $100 because I needed it to get to work the next day. I ordered a set of 2 hubs for $50 from ebay, waited a week, and took theirs back. Their service was great, but I'm simply not made of money. If I was rich, I'd rate 5 stars.