AutoZone Auto Parts

Store manager, Jacob F. Places an order for me on January 28th. On January 30th that order, That I had already paid for, comes in. I decided to give them the benefit of the doubt, but 10 days after it came in, 12 days after it was ordered I call and they tell me it’s in. I have ordered parts from AutoZone plenty of times in prior so when Jacob told me I should’ve received a text about delivery I was shocked, Especially since When I ordered the parts, I asked if I would be called and he said yes. Even if the circumstances are that parts that are ordered in will keep you posted on their status over text, I think a good store manager is smart enough to recognize when a part has been sitting on a shelf for almost 2 weeks. On top of that, I think a good store manager would be proactive about t

I want to sincerely thank Jacob F. at the AutoZone on the East Side in Green Bay. His service was exceptional: he helped me with professionalism, patience, and kindness, resolving my issue with my truck lights. Jacob made sure everything was in order and truly made me feel valued. In contrast, at the West Side location, the young man was negligent. It was cold, and unfortunately, he told me, ‘I can’t help you.’ It’s important for the team to understand that such responses can drive customers away. Thanks to employees like Jacob, AutoZone stands out. I hope all teams follow his example!

Super helpful staff, he answered questions about the brake work we were doing on our car. And he even installed the burnt out light bulb we bought.

Claim they'll help you with simple replacements then make ever excuse to not. Do better

Was on a time crunch and they quickly installed a new battery this afternoon for me and were kind while doing so - Great customer service!!!