AutoZone Auto Parts

I am compelled to formally document my deeply unsatisfactory experience with Noel, the Branch Manager at the Greenbelt location. The interaction was marked by unprofessional conduct, inconsistent communication, and a lack of customer-centered accountability. I initially purchased a vehicle battery with the expectation of immediate installation. After inspection, I was informed that the installation required a procedure outside the store’s technical capability. This was entirely understandable and professionally communicated by staff. However, when I inquired whether an external technician would agree to install a battery not purchased directly from them—given the common warranty limitations associated with battery installations—Noel asserted with certainty that this would not be an issue.

Just had the BEST experience! I have to give a huge shoutout to Herbert!! He is exactly the person you want helping you with your car. He’s helpful, knowledgeable, patient, and you can truly tell he loves what he does. He went above and beyond for us and made sure we were taken care of from start to finish. Because of him, we’ll only be going to the Greenbelt location. Herbert, thank you for everything you made the whole process so easy, and we appreciate you more than you know!

This is the worst coustmer service I have ever experienced. My check engine was on so I went there for a check then in the middle of the parking lot my car stopped working I went there and told the worker to please help me and he said we have no responsibility of jump starting your car. After I told him the situation he told me that it was charging then made me wait for 40 mins. There were also two girls who told me someone took the battery checking machine even though they had another one. I wasted an hour just for him to tell me to start my car and let it charge. They are really rude and disrespectful. What a shame.

Myker was a great guy he changed my battery in cold weather and then it even started to drizzle a little, he was even able to figure out that the reason my battery kept dying was because i had a open connection onto the battery. GREAT GUY. HE KNOWS HES STUFF

OMG, Myker is my life saver. My cars battery was acting up, I came in and he greeted me nicely and helped me choose the correct battery for me, he then went and installed it for me in the freezing weather. 10/10 service from him