AutoZone Auto Parts

The Customer Service at the Moundsville store is amazing. They’re always quick to help and knowledgeable! My absolute favorite of the local parts stores! These guys know their stuff! John is always full of knowledge and help. Chris doesn’t mind helping me figure out the right tool needed when I can only describe it as a claw-like pulley puller. They are a top notch team!! And Y’ALL their rewards program is worth it if you spend any money in the parts store!!!

We purchased an engine for my Jeep Wrangler from Auto Zone 10/1/2024. The engine lasted a whole year and three months 7,500 miles!! It was absolute garbage! I even had my oil changed before it was due. So it wasn't any fault on my end. I requested a refund since I had a 3 year warranty. Auto Zone refused a refund but said they would swap me an engine. The problem is.. I don't want another piece of crap engine!! I really don't feel like being stranded again.. having to be towed and all the wasted time and money. I am so disappointed and frustrated!! Update*** An AutoZone district manager called me and said unfortunately, that is their policy. They couldn't refund the purchase price but they could swap out an engine for my blown up one. Again, this is very disappointing. The engine only ha

Three staff members went above and beyond to provide excellent customer service and all I have to offer them as a thank you is this five-star review! Serenity, Mark, and John were extremely generous with their effort and time. They sweated in the hot sun and even continued working in the rain until they had to wait for the storm to pass. Yes, it took three people to replace the battery in my mom's car. No, it wasn't their fault. Yes, it went from harsh sunshine to a torrential downpour in less than an hour. No, we're not cursed (to my knowledge?). Yes, I was grumpy (due to the day's circumstances) but everyone was so kind and professional I couldn't stay that way for long! Huge thank you again to Serenity, Mark, and John (the King of Customer Satisfaction) for doing the most!!

Very friendly!!! May have to wait a few minutes for service if they are busy, but its worth the wait! The employees are friendly and help as much as they can! FREE BATTERY AND HEADLIGHT INSTALLATION!!! As long as they are easily accessible❤👍🏼

The man inside there was very knowledgeable more than the other store.. Went straight to it and got me to stuff I needed.