AutoZone Auto Parts

Store Manager Kelly was so helpful to my family and I! Thank you guys. I love Store 991 in Winchester Va and now this one too.

I was waited on by Dan Hammond. I asked him to check my car battery. Upon checking, he found the battery to be both weak and defective. He checked the computer and found the battery to still be under warranty. He then proceeded to install a new battery for me. He then offered to check my starter and alternator. After doing so, he noted that both passed the test. Throughout the whole experience, Dan was professional and had a positive attitude. Being in retail myself, I was grateful with his assistance. He definitely made an impact on how to provide excellent customer service. I will definitely continue using Autozone in Stephens City for my automotive needs. Thanks for your help Dan!

I used to visit this AutoZone regularly, but over the past month I’ve noticed a significant decline in customer service. During my most recent visit, Kelly was unprofessional and gave the impression that she did not want to be there. Unfortunately, this experience has made me decide not to return to this location

It's so nice to have an auto parts store with extremely knowledgeable people, great customer service. They even let me return the wrong part that I had bought the other day. Great experience, highly recommend.

This is the best autozone location, Kelly is THE BEST! So friendly and so PROFESSIONAL! Super knowledgeable and is just overall the best.