AV GMC

Drove over 3 hours with my young son to purchase a $90k truck they had in stock. Walked in to rap music blasting and not a single salesperson acknowledged us — I had to go find someone to help me spend my money. No one went over a single feature of the truck before or after the sale. The finance manager took forever while watching football on his phone, even though I had my down payment and financing ready. The brand-new 2026 truck had body work issues that took nearly 3 months to get fixed. The Sales Manager, Jason, was unhelpful and even hung up on me when I called for updates. Very disappointing experience. I regret giving them my business.

Brought in my 2022 gmc sierra for bad fuel pump , which they did fix but burnt my aftermarket jl audio amp. It was professionally installed at meece car audio like a year ago with no problems at all. I drop it off at av gmc to pick it up burnt. I spoke to the manager, he automatically denied having anything to do with it and that they were not responsible unless I can prove that they did it. How can I prove it, if I’m not there while you are working on it. Plus if your “techs” smell something burned inside my truck why not say something??? They were supposed to fix my fuel pump and ended messing with my battery??? No backbone Az management!! Any way I went back to meece car audio and had them look over everything and as I suspected the dealer blew the amp and had to buy a new one. Just kno

Wait time sucked. Went in at 8, was told an hour wait, not an hour wait to diagnose than another 1 hour to fix the issue, then after that hour told me that they still needed another 10-15 min….. they were fixing a LIGHT. Said something about the bumper needing to be removed. Don’t believe that at all. I would have been happy leaving my car and being called when it was ready if I would have been told like “hey might be a while” at least be honest and up front. I had my son with me, I know not their fault but again would have been happy to come back later. But nope waited almost 3 hours for a light to be changed and “reprogrammed”

Very friendly service. Waiting area is absolutely atrocious. Please get newer seats/couches. Space heaters instead of an actual heater is absolutely unacceptable. This is a GMC/Cadillac dealer? Kia/Hyundai dealers are nicer.

Dealer installed brake pads that prematurely wore down at 15k miles. They are supposed to last between 30k to 45k miles. Another dealer advised that I go back and warranty out the work and parts. I went in to request they warranty the parts and AV GMC instead charged me a diagnostic fee of $265 to quote me parts and labor to replace the pads. GM had issued a technical service bulletin telling dealers to use a different part number to address premature front brake pads on my truck. Not only did the dealership install the wrong part number brake pads, but they failed to remedy the situation by warantying out the brake pads. The service advisor, Timothy, said we could switch to a different part number but at a cost. I told him another dealer said if AV GMC failed to warranty the brake pads an