Avis Car Rental

Was charged for 1.6 gallons of fuel, even though I returned with full tank. I called customer service and they did refund me the money. However, it was the fact. The SUV’s windows could have been cleaned better. The drive was a little rough and the front end slightly shook at 65 mph. Miles were rather high for what they charged. Other than the things mentioned above, the service rep at the desk was pleasant and overall was a smooth process when picking up and dropping off. When picking up, I would recommend reviewing the entire vehicle prior to driving away, and having someone verify your tank is full when dropping off.

I have to rent a vehicle out of ABE about once a month for work related needs. This AVIS is by far the most reliable and efficient from the others in the area. The staff is always friendly and helpful. I never had an issue in the year I’ve been frequenting their location for rentals. The cars are always clean and well kept! They’re always in high demand but I have never waited more than 10 minutes for a vehicle! I’m so grateful for them taking care of my rental needs!

Rented back in July. Back in town again and wanted to leave review. Picked up SUV close to closing time past 11pm. Started noticing horrible smell, couldn’t figure out why, and next day in daylight, I noticed the seats. Already traveling far so could not turn back and just dealt with it. Also Car poorly maintained. Told Avis when I returned the car. Then get charged $130 weeks later without any explanation. Called multiple times but told to call back when manager in. Unable to connect with manager. Love Avis. Just won’t use this location. Rented from another company today.

Avis car rental at Lehigh Valley International Airport is very helpful. Their service was prompt, when I had a billing issue their fantastic employee Esther was able to resolve it with the manager in minutes and I was happily on my way for my holiday plans with the car and rate I expected. Thanks Esther and Avis!

Every time I rent a car here, it’s a hassle. I picked up the car on Monday and returned it Friday at 11:55 yet I’m being charged for a late return. Why? I have no idea. I also took a photo of the gas level when I picked up the car, and again when I returned it. Despite returning it with the same amount of gas, I was charged nearly $30 for fuel. Why? Again, no explanation. This is unacceptable. I want a refund stop overcharging and taking advantage of customers.